Support

Feedback & Bugs: Submit via the feedback form

Response Time: Typically within 24-48 hours.

About FlyOnTime — what we do and who built it
Help Center & FAQ — answers to common questions
Submit Feedback — bug reports and feature requests
Privacy Policy
Terms of Service

Sign In Problems

If you can't sign in, make sure you're using the same email and password you registered with. For password reset assistance, contact [email protected].

Subscription & Billing

Manage your subscription through the iOS Settings app:

Settings → Apple ID → Subscriptions → FlyOnTime Premium

From there you can change plans, cancel, or update payment methods. For billing inquiries, contact Apple Support or email us.

Push Notifications Not Working

Make sure notifications are enabled in iOS Settings:

Settings → FlyOnTime → Notifications → Allow Notifications

Push notifications for delays and gate changes require a Premium subscription.

Location Services

FlyOnTime uses your approximate location to show nearby airports. Enable in iOS Settings:

Settings → FlyOnTime → Location → While Using the App

Delete Your Account

You can delete your account and all associated data at any time. There are two ways:

In the iOS app:

Open FlyOnTime
Tap the profile icon (top right)
Go to Settings → Account → Delete Account
Confirm — your account and data will be permanently deleted

By email:

Email [email protected] from the address associated with your account. We'll process the deletion within 48 hours.

Note: Deleting your account permanently removes your profile, saved airports, tracked flights, trip plans, and notification preferences. This cannot be undone.

Export Your Data

Per GDPR / CCPA, you can request a copy of your data at any time. Email [email protected] from your registered email and we'll send you a JSON export within 7 days.

FlyOnTime is built by Brainworks Ventures, an AI-native venture studio building tools that make travel smarter and less stressful.

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